Long-term clients praise Troy Tyson's availability and willingness to work out payment terms, especially in family law matters. However, newer or single-matter clients report difficulty reaching staff by phone, surprise consultation charges ($250–$300), incomplete projects subcontracted without oversight, and unresolved refund disputes. Some point to earlier staff departures as a barrier to service continuity.
One reviewer won Social Security disability approval on the first application with Hensley's help, while the bulk of recent feedback praises their community backpack giveaway for students. The firm appears to run both legal services and charitable initiatives, earning consistent appreciation for responsiveness and care.
Strong advocates report winning cases and receiving attentive service, but others describe missed calls, wrong court dates, and dismissive responses to serious errors. Communication reliability appears inconsistent across clients.
Most reviewers highlight attentive, responsive agents like Angi Oakes, Lenell, Nicole Johnson, and the Edwina Withers/Tim Smart team who manage complex multi-property transactions with clear communication and genuine investment in client outcomes. A minority report unprofessional moments: one employee's door-slamming at the reception area, a staff member's unauthorized sharing of buyer details, and a dual-agency situation where post-closing cleanup failed to happen.
Last updated 2026-08-27